Sales costs |
2010 |
2009 |
|
|
|
Marketing and promotion costs |
200 |
183 |
Sales costs |
362 |
338 |
Customer support costs |
75 |
83 |
Changes in bad debt provisions |
23 |
22 |
Total |
660 |
626 |
Sales costs relate to direct internal personnel expenses and direct external cost incurred for marketing and sales activities. The sales costs increased due to unfavorable currency effects and higher costs as result of increased sales force.