A relentless focus on customers combined with the expertise of Wolters Kluwer’s employees, authors, content providers, and partners creates unique value and guides customers at the next frontier of professional-client interaction. Through a combination of subject-matter expertise, rich information assets, and robust technology platforms Wolters Kluwer delivers expert insights, services, and software on a global scale with a strong local presence.
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On: #1 Expertise
Best of 2011:
Trends in Expertise
The world is changing at an ever-increasing pace. Professionals in all of our markets need to anticipate and respond to game-changing trends to stay ahead of the curve and our expertise helps them with that.
Cloud Computing
Moving to the cloud allows businesses to increase efficiency, flexibility, and profitability. By using Software-as-a-Service (SaaS), our customers no longer have to manage technology on their premises, freeing up their time to focus on their core businesses. The cloud also levels the playing field, since smaller firms can now access the same technologies as larger firms.
Consumerization of Professionals
Professionals expect to be updated and interact with their partners in business irrespective of office hours and on a 24/7 basis. Our customers therefore demand access to information and tools anywhere, anytime, enabled by mobile access. Social media has moved from professionals’ private to their work life, changing our customers’ expectations of how they work and communicate.
Complexity Challenges
The world of today’s professionals is characterized by the increased volume and complexity of regulations at the local, regional, and global level. Heightened expectations by regulators for controlling risk and ensuring compliance lead to higher visibility and greater scrutiny of the compliance and risk management functions in all organizations.
Quality Healthcare
According to one of our surveys, 88% of physicians report that it is difficult to balance efficiency and quality of patient care. Access to trusted medical research applications and evidence-based resources at the point-of-care are critical in positively addressing impact factors ranging from the quality of patient care to doctor-patient relationship to organizational efficiency.
Data Analytics and Insights
Every day, vast amounts of data are processed through online and software tools. The data coming from these tools can be mined to provide analytics and will become a key competitive driver for future growth in the professions. Smart businesses are harnessing existing data for insights into trends and benchmarks which are valuable on a daily basis and can even lead to new lines of business.
What are the game-changing trends for your customers?
Professionals in all of our markets need to anticipate and respond to game-changing trends to stay ahead of the curve. Mobility, social media, cloud computing, quality healthcare, complexity challenges, and data analytics are changing the professions at an ever-faster rate.
› Improving Patient CareWhat are major elements of your strategy?
We create value through relentless focus on customers. In everything we do, we put the customer first. We combine this with fostering a global culture of innovation and we use different initiatives and programs to help us with that.
› Taking It to the Next LevelSo, in a nutshell, what does Wolters Kluwer do?
We provide actionable information professionals need to better serve their clients. Our customers turn to Wolters Kluwer when they need vital insights, intelligent tools, and the guidance of subject-matter experts.
› Get It Right
